Copy of FAQs

CUSTOM AND PERSONALISED ORDERS

I love making custom orders! To request a custom/personalised picture please e-mail me. Chatting through ideas with potential customers leads to a unique, personal gift with a heartfelt sentiment.

Custom/personalised orders normally take between 3-5 days but can take between 1-3 weeks to complete, as I may require a trip to the beach to find exactly what is needed!

Payment for custom/personalised order will be requested in advance. I will send you photographs before it is finalised, should you wish any alterations.

All of my creations are framed and carefully packaged.  Wherever possible I use recycled materials for packaging.

PERSONALISING A PICTURE FROM MY WEBSITE

There is no extra cost for personalising a picture! If you would like your picture to be personalised, please contact me. We can then discuss in more detail. I will send you photographs before it is finalised and ready to post. 

CUSTOMER SERVICE

I pride myself on providing an exemplary and responsive customer service. I want you to buy my products again and again and I want you to recommend me to all your friends and contacts.  If for any reason you are dissatisfied, don't tell your friends, please tell me!  I can then do something about it. 

ACRYLIC GLASS

Use only a very soft damp cloth when cleaning acrylic surfaces – care should be taken to avoid scratches. It is possible to scratch acrylic, so NEVER use any scouring compounds or chemical cleaners even if they are environmentally friendly, organic or non-scented. Acrylic is stable when exposed to sunlight so it will not crack or yellow when used in normal environments.

SHIPPING

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

RETURNS AND EXCHANGES

Please contact me within 7 days if there is any problem with your order. I do not accept cancellations once a design has been set and agreed.

SALE ITEMS CANNOT BE RETURNED OR EXCHANGED

IMPORT OF SOME MATERIALS

Some countries have very strict laws regarding the import of some materials. Many of the items I sell are made with natural materials, i.e. pebbles, driftwood, shells, sea glass, seaweed and other materials found on the beach. Everything is cleaned before using. Please check with your local authority before ordering if in doubt.